Frequently Asked Questions

Payment and Returns

Is checkout safe and secure?

Yes. All transactions are protected by SSL encryption and processed through secure, PCI-compliant payment gateways.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Apple Pay, Interac, Google Pay, and Shop Pay.

Do you offer a return and refund policy?

Yes, we offer a 30-day return policy for eligible collections only including: LEGO & Toys, Electronics & Appliances, and Tools & Hardware.

All indoor and outdoor furniture collections are final sale including: Sofa, Bookshelf, Office Desk, Patio Furniture & Outdoor, and Coffee Table.

For full details, see our Return and Refund Policy.

When will I receive my refund?

Refunds are typically processed within 10 business days from the day the return order is received.

Shipping and Delivery

What does shipping cost?

A $9.95 flat rate shipping fee will be automatically applied to all orders under $100.00 (subtotal) at checkout. Free standard shipping will be automatically applied to all orders over $100.00 (subtotal) at checkout. See our full Shipping Policy for more details.

Do you offer free shipping?

Yes, free standard shipping will be automatically applied to all orders over $100 at checkout.

When will my order be delivered?

Orders are processed and shipped within 1-2 business days (Monday-Saturday). Once shipped, delivery takes 2–5 business days in transit. Orders are received within 3–7 business days from the date of purchase.

What happens when I place an order?

You’ll receive an order confirmation email right away. Once your order is processed and shipped, you’ll automatically receive a shipping confirmation email with a Canada Post or UPS tracking number.

How do I track my order?

A tracking number will be automatically provided in your shipping confirmation email once your order is fulfilled and shipped. You can track your order status easily with Canada Post or UPS online tracking services.

What if my order is lost during delivery?

Toronto Liquidation Co. is not responsible for products lost in transit or during delivery by Canada Post or UPS. If your order is lost, please contact the shipment carrier to file a claim. See our Return and Refund Policy for full details.

What if my order is damaged during delivery?

Toronto Liquidation Co. is not responsible for products damaged in transit or during delivery by Canada Post or UPS. If you received your order damaged, please contact the shipment carrier to file a claim. See our Return and Refund Policy for full details.

What If I receive the wrong order?

If you receive the wrong item in your order, Customer Support will provide a free return shipping label and a full refund for your original order.

Where do you ship your inventory from?

All products are warehoused, sold, and shipped from our headquarters in Toronto, Ontario, Canada.

Do you ship domestically and internationally?

At this time, we only ship domestically within Canada.

What If the product I ordered is not available?

If an item you ordered is unavailable, we will notify you and issue a full refund immediately.

Products and Inventory

Do you offer local pick up?

No, we fulfill all orders online. At this time, local pickup is not available, and all orders are shipped directly to you using Canada Post or UPS.

Do you offer both new and open box products?

Yes, we offer both New and Open Box items at discount prices. All of our New items are factory-sealed in their original packaging, and unused. Open Box items will be clearly marked in the product title and description for transparency including product condition and functionality.

How do you source your inventory?

Our business model is built on smart, legal and ethical sourcing. We work with a network of verified Ontario suppliers, distributors, auction platforms, and retail partners to secure premium brand name liquidation merchandise made available for purchase on our website. By keeping our overhead low and our sourcing efficient, we’re able to pass real savings on to our customers — without compromising on quality or shipping.

Do you offer a warranty on your products?

No, we do not offer in-house warranties. For warranty coverage information, please contact the product manufacturer directly.

Customer Support

Can I call customer support?

At this time, we do not offer phone support. All inquiries are handled through our Contact Page or by email at support@torontoliquidation.ca.

When can I expect a response?

Contact Us and a Customer Support representative will respond within 24 hours.

What are your hours of operation?

Orders are processed Monday - Saturday. Orders placed on a Sunday or holiday will be processed the next business day.

What if I have additional questions?

Feel free to contact us any time at support@canadadiscount.ca. Our team is happy to assist with any additional questions you may have. Or, visit our Shipping Policy, and Return and Refund Policy.